A customer was rude
How did you react?
For hospitality employees and managers
Hospitality, assertiveness, and resilience are important qualities for hospitality employees. Guests want service and attention, especially when it comes to the hospitality business. Alertness and awareness help in recognising signals promptly. By means of treatment principles taught in the training, they will be prepared to react proactively and appropriately. Regardless of whether it concerns service, irritation, or aggression Recognising, reacting, preventing, and helping.
General training goal
The hospitality worker will become more resilient with the aid of our principles. You and your guests will notice that the employee has everything under control and is in a position to keep it that way. Instead of the guest, the irritating behaviour will be respectfully yet clearly rejected, which allows the human relationship to remain intact.
Trainings
- Aggression and hospitality training
- Conflict management
- Robbery prevention and response
- Emergency training
- Attention and care
- Aggression Intervention Team*
*Upon consultation. According to positions, location, and objective.
Training duration
- 1 part of the day up to 4 hours or
- 2 parts of the day up to 4 hours